Your online store answers customers, before and after purchase

Order tracking, product questions, returns: Liv answers your customers by phone and takes the load off your customer service, without a dedicated team.

Try it free Call Liv

LivIncoming call · 9:05 pm

Maison Nova customer service, good evening. I'm Liv, the AI assistant.

My order still hasn't arrived.

Do you have your order number?

Yes, 48213.

It's with the carrier, for delivery tomorrow before 1 pm. I'm sending you the tracking link on WhatsApp.

Order found · tracking sent · support ticket closed

The problem

The calls you can't always take

Questions about orders and returns overload your customer service.

Hesitant shoppers don't get an immediate answer before they buy.

Phone support is expensive and eats up your team's time.

What your agent does

Your customer service covered before and after purchase

Answers on order tracking and delivery times
Pre-sale and product questions handled
Return and support requests taken care of
Complex cases passed on to your team
Playback of every call and a written transcript
Summary on WhatsApp and by email after every call

Tracking: Order and delivery
Returns: Request opened automatically
Pre-sale: Product questions

She also calls back abandoned carts and customers after a return.

Pricing

From €29/month, no commitment

Phone line included, 30 free minutes to try it out

See plans

Frequently asked questions

AI voice agent for e-commerce and customer support: your questions

Can the agent give information about an order?

Yes. You connect your order data, and Liv answers customers about tracking, delivery times and shipping status.

Does it handle returns and support requests?

Yes. The agent handles routine return and support requests, and passes complex cases on to your team with a summary.

Can it answer pre-purchase questions?

Yes. The agent tells hesitant customers about your products, availability and terms, to remove the barriers to buying.

How much does it cost?

From €29/month with the Starter plan. For high volumes of support calls, the Pro plan at €249/month includes 3,000 minutes and 10 simultaneous calls.

Call Liv the way one of your clients would.

Ask her the question you get ten times a day. You'll hear the same answer your clients hear.

Try it free See pricing

30 free minutes
No credit card
No commitment

Available nowTalk to LivCall Liv · 09 74 37 79 49