They trust us with their calls.

A very heavy call flow, mostly spare parts requests. The agent takes every call, identifies the vehicle and the part reference, then routes to the right person or logs the request.

• Identifies the vehicle and the part needed
• Handles call peaks with no queue
• Transfers to the counter or logs the request

The company's phone reception is fully handled by Wiikom. The agent greets the caller, understands the purpose of the call and transfers it straight to the right department, with no menu to navigate.

• Reception and request qualification
• Transfer to the right department, no “press 1”
• Written report of every call

Two very different call flows on the same line: sales calls and property management calls. The agent tells tenants, landlords and prospects apart within seconds and routes each to the right department.

• Tells tenants, landlords and prospects apart
• Property management requests logged
• Viewing requests qualified

The agency gets calls during viewings and meetings, when nobody can pick up. Wiikom takes over, collects contact details and the purpose of the call, and passes them on immediately.

• Structured message taking
• Contact details verified and passed on in real time
• Time difference absorbed, the agent answers no matter what

You can't pick up with your hands in an engine. Wiikom handles every call: information, workshop appointments and quote requests, while the team stays focused on the vehicles.

• Workshop appointment booking
• Qualified quote requests
• Opening hours and services information

A tradesman always on the road, with calls coming in during jobs. The agent qualifies the request, tells an urgent repair apart from a quote request, and passes on what matters.

• Tells emergencies, quotes and job follow-ups apart
• Contact details and job address collected
• Recap sent after every call

After-sales was eating up a growing share of the team's time. Wiikom handles routine requests, opens support tickets and only escalates to an advisor when the situation calls for it.

• Answers to frequently asked questions
• Support tickets opened and tracked
• Escalation to an advisor when needed

Calls come in mostly in the evening and on weekends, when the club is packed and nobody is free at the front desk. The agent answers members and new players alike, at any hour.

• Information on court times and memberships
• Member support outside front desk hours
• Trial and sign-up requests qualified

A Wiikom sales agent that prospects and follows up, with businesses and homeowners alike. The agent presents the offer, gauges interest and only passes truly workable contacts to the team.

• Prospecting on business and consumer contact lists
• Follow-up on contacts already approached and unanswered quotes
• Interest qualified and hot contacts passed on

A business where calls are almost always urgent and a missed call goes to a competitor. The agent answers every time, qualifies the pest problem and the location, and sets up the appointment.

• Pest type and job location qualified
• Urgent requests handled after hours
• Appointment booked and details passed on

A seasonal business with big call peaks, and teams on job sites all day. The agent absorbs the peaks, provides information on services and schedules site visits.

• Seasonal call peaks absorbed
• Construction and maintenance information
• Site visits scheduled

Wiikom calls members to present their new insurance contract. Every call follows an approved script, records the member's answer and triggers either an information mailing or a callback from an advisor.

• New contract presented to the entire member base
• Answer recorded and interest qualified
• Advisor callback for interested members

Reception and customer support are handled by the same agent. It answers questions about products and services, gives updates on repair progress and routes after-sales requests.

• Product, pricing and opening hours information
• Repair ticket tracking
• After-sales requests qualified and passed on

A business driven by events, with call peaks before each date and teams busy on site. The agent informs attendees and partners, and passes requests on to the team.

• Call peaks absorbed before events
• Information on dates, venues and practical details
• Partner and exhibitor requests logged

Workshop, counter, phone: impossible to handle everything at once. The agent takes every call, provides information on services and lead times, and books appointments without interrupting the mechanics.

• Workshop appointment booking
• Information on services, prices and lead times
• Quote requests passed on to the team

Calls are handed to Wiikom all day long. The agent greets the caller, understands the request (servicing, breakdown, inspection) and routes to the right slot or the right person.

• Servicing / breakdown / emergency qualification
• Appointments scheduled directly
• Written report after every call

Guests who call at any hour, often outside office hours. The agent answers check-in and stay questions, collects owners' requests and passes on anything that needs action.

• Guest information, day and night
• Tells guests, owners and service providers apart
• Urgent requests passed on immediately

A firm where calls come in during meetings and ongoing work. The agent handles phone reception, identifies the purpose of the call and takes a message or books an appointment as needed.

• Phone reception during meetings
• Structured message taking
• Transfer to the right person

A law firm where calls come in during hearings and meetings. The agent handles reception, tells existing clients from new callers apart, takes a message or steers toward booking an appointment, without ever giving legal advice.

• Reception during hearings and meetings
• Existing client / new request distinction
• Structured message passed on, no legal information given